Accenture’s new report Governments Closing Gap Between Political Rhetoric and eGovernment Reality has looked at e-government work in 22 countries. “Online service delivery has never been higher on the political agenda than it is today. From the United Kingdom to the United States, Belgium to Brazil and Malaysia to Mexico, governments are talking about the significant benefits that can be realised by migrating traditionally paper-based and face-to-face services to the Internet. Governments also understand these services must be customer focused, cost effective, easy to use and value-added for citizens, businesses and the governments themselves. But when we move beyond the rhetoric, what progress has been made in the development of eGovernment? What actions have national governments taken to turn their vision into reality? What opportunities exist for countries to truly exhibit eGovernment Leadership?”
